Digital Shop Utility · Google Workspace Native

Tame your
shop's chaos.
Keep Google.

RepairLayer is the operational layer between your shop's paper tickets, whiteboard, and scattered Gmail threads — and a system that actually works. Built on Google Workspace. Your data stays yours.

Join the Early Access List See how it works →

Data stays in
your Google account.
Always.

WO-2024-0418 In Progress
Marcus T.
2022 Trek FX3 · SN: WTV24681012
"Front brake lever pulls all the way but brake doesn't engage. Getting dangerous."
Diagnosis Cable slip + frayed housing
Mechanic Jordan
Estimate $68.00
Approval ✓ Approved 2:14 PM
Promised Tomorrow, 5 PM
Your Google tenant. Your data.
No new software to learn
Live in days, not months
Built for 1–5 mechanic shops
Not a POS. Not an ERP. Just repair ops.
The Problem

Shop chaos is
costing you money
and customers.

Paper work orders, whiteboards, voicemail estimates, scattered Gmail threads — most independent shops are running a fragmented operation and don't have time to fix it. RepairLayer formalizes the chaos without making you buy or learn a bloated platform.

01
Paper tickets get lost
Work orders live on clipboards, sticky notes, and whiteboards. When a bike is ready and the slip is gone, someone's calling a customer they can't find.
02
Estimates go into a void
You write up a quote, call the customer, leave a voicemail, and wait. No record of what was said, no approval trail, no legal protection when they dispute it later.
03
Service history disappears
That Trek came in three times last year. You have no idea what was done or what it cost. Every repair starts from zero. The customer knows more about their bike than you do.
04
Customer updates are manual
Texting customers one by one when their bike is ready. Calling to say "it'll take an extra day." Hunting for the right contact. It adds up to hours every week.
05
Big platforms don't fit
Lightspeed and Ascend are built for big retail. Complicated setup, real cost, weeks of configuration for something you'll use 20% of. That's not a solution for a service shop.
06
You already have Google
Gmail, Calendar, Sheets, Drive — they're already running in your shop. Nobody's using them as a system. RepairLayer is the layer that connects them into one.
How It Works

Eight steps. One workflow.
All inside Google.

RepairLayer connects the pieces your shop already uses — no data migrations, no new platforms, no training days. It runs inside your Google Workspace and puts your repair operations in one place.

1
Customer Intake
Customer submits a repair request through a simple web form. Bike details, photos, preferred drop-off window.
Google Forms
2
Appointment Scheduled
A calendar event is created automatically. Customer gets a confirmation. Mechanic sees it on their schedule.
Google Calendar
3
Work Order Created
Structured ticket generated: customer, bike, issue, assigned mechanic, status. Everything in one place.
Google Sheets + Apps Script
4
Diagnosis & Estimate
Mechanic adds diagnosis notes, labor, and parts from a preset list. System generates the estimate automatically.
Mechanic Dashboard
5
Customer Approves
One-click approval from email. Timestamped. Stored on the ticket. No more "I never agreed to that."
Gmail + Apps Script
6
Repair Happens
Mechanic works the ticket. Status updates with a tap. Parts are logged and decremented from inventory.
Mechanic Dashboard
7
Pickup Notification
When the bike is ready, customer gets an email automatically. Pickup confirmed. Ticket closes.
Gmail Automation
8
History Saved
Full service record attached to the bike. Next visit, you know exactly what's been done. The bike becomes a customer for life.
Google Sheets
What's Included

Everything the repair lane needs.
Nothing it doesn't.

Designed specifically for service-first shops. Not a bloated platform trying to do everything — a focused system that does the repair workflow extremely well.

Customer Intake Form
A clean web form customers can fill out from their phone. Captures bike details, issue description, photos, and preferred drop-off window. Results flow directly into your work order system.
EmbeddedMobile-friendlyPhoto upload
Appointment Scheduling
Appointments land directly on your Google Calendar. Block capacity by appointment type, assign mechanics, send reminders, handle reschedules — all inside Calendar.
Google CalendarMechanic assignmentAuto-reminders
Work Order Tracker
Structured tickets with 11 status stages from New Request to Completed. Tracks issue, diagnosis, parts, labor, mechanic, and pickup. Your shop's source of truth.
11 status stagesPriority flagsAudit trail
Estimate & Approval Flow
Mechanic builds the estimate, customer gets a link, clicks approve. Timestamped approval record lives on the ticket. No more disputes, no more voicemail tag.
One-click approvalTimestampedCustomer notes
Automated Customer Emails
Confirmation, check-in, estimate ready, approval requested, waiting on parts, bike ready, pickup reminder, thank-you. Sent from your own Gmail. Customers trust the sender.
10 email templatesYour GmailCustomizable
Parts Inventory
Track the parts you actually use in repairs: tubes, cables, brake pads, chains, rotors. When a part is added to a work order, it decrements automatically.
Auto-decrementReorder alertsRepair-side only
Mechanic Dashboard
Designed for dirty hands — large tap targets, preset part and labor lists, voice-to-text diagnosis notes, single-tap status updates. Everything saves immediately. No Save button.
Phone-firstDirty-hands UXAuto-save
Bike & Customer History
The bike is the primary service object. Every repair is attached to the bike. When a customer returns, you see every service date, what was done, what it cost, and who worked on it.
Bike-centricFull historySerial number
AI-Assisted Notes (coming soon)
Mechanic writes shorthand. RepairLayer rewrites it in plain English for the customer — so "cable slip + frayed housing" becomes a clear explanation they can actually understand.
Mechanic → customer language
The Customer Experience

Lucy's brake issue,
from intake to pickup.

This is what the repair experience looks like from both sides — what the customer experiences and what the shop does at each step. No calls to check on status. No surprises at pickup.

01
Customer
Submits repair request online
Selects "Brake issue / safety check," describes the problem, uploads a photo, picks a drop-off window. Takes 3 minutes.
02
System
Confirmation email sent instantly
Appointment confirmed. Ticket created. Shop notified. Lucy has a reference number and knows exactly what to expect.
03
Shop
Mechanic checks in the bike
Ticket moves to Checked In. Bike and customer profile are in the system. Previous service history visible immediately.
04
Mechanic
Diagnosis and estimate built
Front brake cable slipping at pinch bolt. Housing frayed. New cable/housing + brake adjustment. Estimate: $68. Sent to Lucy with one click.
05
Customer
Approves estimate from email link
No phone call required. Lucy clicks Approve. Timestamp recorded. Ticket updates automatically. Shop gets notified.
06
Mechanic
Repair completed, parts logged
Cable and housing added to the ticket. Inventory decrements. Status moves to Ready for Pickup. Pickup email sent automatically.
07
Both
Bike picked up. History saved forever.
Lucy gets her bike back, knows exactly what was done and why. When she returns next season, the shop already knows her bike — brand, model, serial number, every service record.
Under the Hood

Built on tools your
shop already controls.

RepairLayer runs entirely inside your Google Workspace tenant. No third-party database holding your customer data. No vendor lock-in. If you ever stop using RepairLayer, your data is already yours — in your own Google Sheets and Drive.

Google Workspace Layer
  • Gmail — transactional customer emails, sent from your address
  • Google Calendar — appointment scheduling and mechanic calendars
  • Google Sheets — structured data: customers, bikes, work orders, inventory
  • Google Drive — file storage for bike photos, service documents
  • Google Forms — customer intake and estimate approval
All data lives in your Google account. RepairLayer never stores your customer records.
RepairLayer Automation Layer
  • Google Apps Script — automation engine connecting all Workspace tools
  • Apps Script HTMLService — mechanic dashboard and customer portal
  • Modular service architecture — CustomerService, WorkOrderService, EstimateService
  • Trigger-based automation — form submit → ticket → email → Calendar event
  • Audit logging — every state change recorded with timestamp and user
Apps Script runs inside Google's infrastructure. No external servers required.
Security Model
  • Role-based access: Owner, Service Manager, Mechanic, Front Desk, Read-only
  • Controlled by your existing Google Workspace admin policies
  • 2FA handled by Google — nothing new to configure
  • No payment card data stored — Square/Stripe links only
  • Shared Drives with permission-scoped access per role
The shop already controls user accounts, 2FA, and audit capabilities through Google Workspace Admin.
What RepairLayer Is Not
  • Not a point-of-sale system (use Square or Lightspeed alongside it)
  • Not a full accounting platform (QuickBooks stays separate)
  • Not a full retail inventory system (repair-side parts only)
  • Not a multi-location enterprise platform (built for 1–5 mechanic shops)
  • Not competing with Lightspeed or Ascend — it fills the gap they leave
Honest about scope. Better at the repair workflow than any platform that tries to do everything.
How to Get Started

Pick the level of
help you need.

RepairLayer is built to feel familiar from day one — but if you'd rather hand it off and just have it work, we'll handle the whole thing.

Self-Install
Free
Template + documentation
  • Pre-built Google Sheet template with all tabs
  • Apps Script codebase with setup checklist
  • Email template library
  • Step-by-step configuration guide
  • Community support
Join Waitlist
Recommended
Startup Package
$499
One-time · Fully live and ready to take repairs
  • Full Google Workspace integration — Sheets, Calendar, Gmail, Drive
  • Mechanic dashboard deployed and configured for your team
  • Customer intake form live and embedded on your site
  • Email templates written and tested for your shop
  • Repair types, labor catalog, and parts list set up
  • Estimate + approval workflow tested end-to-end
  • Live walkthrough with your team before handoff
  • 30-day follow-up support included
Get Early Access
Managed Workflow
$89/mo
Ongoing · We stay on it
  • Everything in the Startup Package
  • We maintain and update your deployment
  • Custom workflow changes on request
  • New feature rollouts handled for you
  • Priority support response
  • Seasonal service campaign setup
  • Quarterly workflow review
Join Waitlist
🔧
What "fully live" means: The Startup Package isn't just setup — it's end-to-end integration. By the time we hand it off, your shop can accept a repair request, schedule it, build and send an estimate, get customer approval, and log the completed repair with full service history. Everything working, everything tested, nothing left for you to figure out.
Early Access

Be one of the first shops to run on RepairLayer.

We're taking on a small group of pilot shops to refine the system before wider release. Early access includes direct support from the RepairLayer team and input on the roadmap.

Send Request

No spam. No pressure. We'll reach out when we're ready to onboard your shop.